Questions, Answered
Is the shipping free?
We offer free UK shipping on orders over £60.
For orders under £60, shipping costs will be shown at checkout.
When will I receive my item?
Orders are usually packed and dispatched within 1–2 working days.
UK delivery typically takes 2–4 working days after dispatch.
You’ll receive a tracking link by email once your order is on the way.
Can I change or return my item?
If you need to change your order, please contact us as soon as possible. We’ll do our best to help before your order is packed.
We accept returns within 14 days of delivery, as long as the item is unused, unwashed, and in its original condition with all tags and packaging.
For exchanges, please email us at info@ruffo.co.uk and we’ll guide you through the next steps.
What if I ordered the wrong size?
No worries — it happens. Please contact us at info@ruffo.co.uk with your order number and the size you’d like to exchange for. We’ll help you find the best fit for your dog.
What if my item arrives damaged?
We’re so sorry if something arrives damaged. Please email us at info@ruffo.co.uk within 3 days of delivery with your order number and a photo of the issue, and we’ll make it right.




